Discipline makes Daring possible

  • Customer experience, service delivery
    Customer experience, service delivery
    By Kirsten Gibbs on February 24, 2020
    Two sides of the same coin
  • The Law of Attraction
    The Law of Attraction
    By Kirsten Gibbs on February 21, 2020
    It's not magic.
  • Lining up
    Lining up
    By Kirsten Gibbs on February 20, 2020
    It helps to have the plans.
  • A productivity problem
    A productivity problem
    By Kirsten Gibbs on February 19, 2020
    Is it time to re-think the professions?
  • The Status Quo
    The Status Quo
    By Kirsten Gibbs on February 18, 2020
    There's no such thing.
  • Measuring doughnuts
    Measuring doughnuts
    By Kirsten Gibbs on February 17, 2020
    Could this be what we track every day?
  • Hitting eyeballs
    Hitting eyeballs
    By Kirsten Gibbs on February 14, 2020
    Advertising - what is it good for?
  • Extending the franchise
    Extending the franchise
    By Kirsten Gibbs on February 13, 2020
    Free your team, free yourself, free your business.
  • Repetition
    Repetition
    By Kirsten Gibbs on February 12, 2020
    Variety is the spice of life.
  • Opportunity wasted
    Opportunity wasted
    By Kirsten Gibbs on February 11, 2020
    Remember to include customer experience in your automation.
  • Growth
    Growth
    By Kirsten Gibbs on February 10, 2020
    Can it be infinite?
  • Externalities
    Externalities
    By Kirsten Gibbs on February 7, 2020
    Time to internalise the externalities.
  • Outbound Triage
    Outbound Triage
    By Kirsten Gibbs on February 5, 2020
    Like charity, interruption management starts at home.
  • Triage
    Triage
    By Kirsten Gibbs on February 5, 2020
    Prioritising on the fly.
  • Why this? Why you? Why now?
    Why this? Why you? Why now?
    By Kirsten Gibbs on February 4, 2020
    Hard questions to answer
  • Beware the black box.
    Beware the black box.
    By Kirsten Gibbs on February 3, 2020
    'What' stays more or less constant, never 'how'.
  • Measuring what matters
    Measuring what matters
    By Kirsten Gibbs on January 31, 2020
    Measuring the right things matters.
  • Playing with change
    Playing with change
    By Kirsten Gibbs on January 30, 2020
    Take the pressure off.
  • Sanity
    Sanity
    By Kirsten Gibbs on January 29, 2020
    Is being able to be your whole self.
  • More than skin deep
    More than skin deep
    By Kirsten Gibbs on January 28, 2020
    Reaching the parts most people don't see.