Posted by Kirsten Gibbs on March 21, 2019
  • It’s often said that Culture eats Strategy for breakfast. That’s true. But what’s the strategy for maintaining Culture?

    Here’s mine:

    1. An explicit Promise of Value: principles, behaviours, values, purpose, “the way we do the thing we’re here to do”.
    2. Customer-focused Roles: the parts played in delivering the Promise, “how what we’re doing now relates to our customer”
    3. A floor: the lower bound of what’s acceptable, “the least we should do”.
    4. Process: what has to happen in order to deliver the outcomes that share and keep our Promise, “our score”.

    The autonomous enterprise doesn’t need a ruler, but it does need rules.

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