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- Tip 1: Qualify out non-prospects earlyTip 1: Qualify out non-prospects early
- Tip 2: Collect client mini stories and get everyone telling themTip 2: Collect client mini stories and get everyone telling them
- Tip 3: Collect Frequently Asked QuestionsTip 3: Collect Frequently Asked Questions
- Tip 4: Create a ‘Client Set Up’ checklistTip 4: Create a ‘Client Set Up’ checklist
- Tip 5: Support proper conversations with an Aide-MemoireTip 5: Support proper conversations with an Aide-Memoire
- Tip 6: Create an excellent ‘Handle Complaints’ processTip 6: Create an excellent ‘Handle Complaints’ process
- Tip 7: Keep doing itTip 7: Keep doing it
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Metrics
Posted by Kirsten Gibbs on May 10, 2019
If a business is a system for making and keeping promises, how do you measure its performance?
Some metrics:
How many promises you make, and how many you keep.
How much someone pays you to keep your promise to them.
How much it costs you to make a promise, and how much to keep it.
How much it costs you to resource, monitor and improve the way you make and keep your promises.
You could add:
How much it costs the planet for you to run this system.
How much you increase these things for yourself, your team and your clients:
Agency
Mastery
Autonomy
Purpose
Community
Simple.