Posted by Kirsten Gibbs Last updated 10th May 2019 reading time
If a business is a system for making and keeping promises, how do you measure its performance?
Some metrics:
How many promises you make, and how many you keep.
How much someone pays you to keep your promise to them.
How much it costs you to make a promise, and how much to keep it.
How much it costs you to resource, monitor and improve the way you make and keep your promises.
You could add:
How much it costs the planet for you to run this system.
How much you increase these things for yourself, your team and your clients:
Agency
Mastery
Autonomy
Purpose
Community
Simple.
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