Posted by Kirsten Gibbs on May 10, 2019
  • If a business is a system for making and keeping promises, how do you measure its performance?

    Some metrics:

    • How many promises you make, and how many you keep.

    • How much someone pays you to keep your promise to them.

    • How much it costs you to make a promise, and how much to keep it.

    • How much it costs you to resource, monitor and improve the way you make and keep your promises.

    You could add:

    • How much it costs the planet for you to run this system.

    • How much you increase these things for yourself, your team and your clients:

      • Agency

      • Mastery

      • Autonomy

      • Purpose

      • Community


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