Posted by Kirsten Gibbs Last updated 6th August 2019 reading time
Why do I need process if I have good people?
Having a process to follow while they learn, gives people confidence that they are doing the right thing.
Once people are confident that they know what they are doing, they don't wait to be made accountable - they take responsibility.
With the confidence of a process behind them, your good people can pretty much manage themselves.
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