Diagnosis

Posted by Kirsten Gibbs
Last updated 1st October 2020
reading time

  • If you want to improve anything, you have to know how well it is already working.   That of course means measurement.

    We tend to think that this means measuring output.   But that isn't enough.

    Measuring the total profit in my business tells me whether or not I'm doing well, it doesn't tell me where to look for the the source of my success or failure.

    What's also needed is a measurement of flow.   How fast, or how slowly, do prospects and clients travel through my business?   Are there any leaks?   Are there blockages?

    It so happens that the simplest way to measure this for a business is time spent working on a process.   So the better defined your processes are, the more diagnostic the measurement can be.

    The good news is that you can start at Share Promise and Keep Promise, and learn downwards from there.

    Diagnosis Row 1 image