Posted by Kirsten Gibbs
Last updated 12th August 2020
reading time
On Tuesday, I found out from my dentist that it's likely to be a fortnight before I get even a temporary fix for my missing front tooth. "I'll try and speed things up though, so ring tomorrow and see what date I've been given by the lab."
I rang.  There was no news yet. I was expecting to be told to call back, but instead the receptionist said: "I'll check the lab again on Monday, they should have a date then. Then I'll call you to get you booked in as soon as you can."
It doesn't take much to engender loyalty in your clients. Make a promise, then generously exceed it.
Generosity isn't expensive, mostly, it's just remembering to be human.
Our website uses cookies to make your browsing experience better. By using our site you agree to our use of cookies.