When we listen to a symphony, our experience is of listening to a single score, when in fact what we’re hearing is dozens of separate scores being played in parallel. Orchestration, giving each instrument its own separate score to follow, containing only the notes it plays and the cues it needs, makes it much easier for the violinists or saxophonists to concentrate on their own performance.
Similarly, when we think about how we deliver on our promise to clients, we tend to think of it as a whole. We give everyone the entire score to work from, when what they really need is a clear part to follow, or we create departments, that simply break the score vertically, into sequential sections, with complex and contested boundaries.
Process enables you to think like more like an orchestrator, and break your symphony down horizontally rather than vertically. A process is a part running through your symphony, that can be clearly allocated to a single instrument.
That makes the musician’s life easier, because they know exactly what they have to play and when. And it makes it easier for you to expand your orchestra. Just add more musicians where they are needed.