People like to do things for themselves.
They also like to have a go at working things out together.
When they can’t, they want someone to be on hand to help.
It seems to me that this is a productive way to think about how to empower people, whether they are clients, users or colleagues:
If you do the first two well, the third will be relatively easy. In fact, you can probably recruit from the people you’re empowering. That’s how the Akimbo Workshops work, and I think it’s at least partly why they work so well.
It’s also how you learn to do the first two better, so don’t be tempted to leave it out.