They also like to have a go at working things out together.
When they can’t, they want someone to be on hand to help.
It seems to me that this is a productive way to think about how to empower people, whether they are clients, users or colleagues:
Aim to enable them to do everything themselves.
Create an environment that allows them to support each other easily.
Appoint people to be on hand to help for both the above.
If you do the first two well, the third will be relatively easy. In fact, you can probably recruit from the people you’re empowering. That’s how the Akimbo Workshops work, and I think it’s at least partly why they work so well.
It’s also how you learn to do the first two better, so don’t be tempted to leave it out.