Posted by Kirsten Gibbs Last updated 19th August 2020 reading time
Humans love mash-ups. Collisions of disparate ideas to form a new, even more interesting idea. Given the chance, we mash-up all the time – most obviously to make each other laugh.
Surprisingly often, a mash-up leads to a breakthrough, and even more often, these breakthrough mash-ups come from an outsider asking a ‘stupid question’ – “Why can’t I see the picture now Daddy?”, “Why can’t I cast iron the way I used to cast brass?“.
If you’re running a business, you want mash-ups to occur, but not at the expense of delivering on your promises. So how can you achieve a balance?
Keep your Promise of Value tight.
Keep your Customer Experience Score loose.
Recruit from as diverse a pool of experience, mindset, interests and backgrounds as you can.
Admit only those who buy into the Promise.
Leave room for randomness.
Create a process for capturing, testing, building and rewarding mash-ups that help you fulfil your Promise better.
If someone comes up with a great mash-up that doesn’t fit your Promise, help them to turn it into a new business.