The most useful prop

Posted by Kirsten Gibbs
Last updated 27th August 2020
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  • What is probably the most useful prop you can have in your business?

    The prop everyone refers to, and everyone maintains.

    The prop that makes the invisible process of making and keeping promises visible and therefore improveable.

    Your Customer Experience Score.(TM)

    The best way to look after it is to make it explicit, concrete and shareable.

    The most useful prop Row 1 image
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