We all make mistakes

It’s impossible to be right all the time, especially in the midst of ‘unprecedented’ happenings.

But it is entirely possible to be transparently fair all the time.   Especially if you have a compass to guide decision-making where there is no map.

So, when you see ‘mistakes’ produced by an opaque process following an invisible compass, it’s legitimate, even necessary to ask questions:

• Why is it like this?
• What does this say about the compass of the people who designed it?
• Why isn’t that compass explicit?
• What needs to change to make the process fairer and more open next time?

With a clearly visible compass and a fair, transparent process for your business, your people can’t go far wrong.   Even when they’re not right.