Posted by Kirsten Gibbs Last updated 6th October 2020 reading time
Of course, you’ve surrounded yourself with really good people.
How are they actually spending their efforts? Delighting clients, or dreaming up new, better ways to deliver on your Promise of Value?
Or are they re-inventing the wheel? Teaching new recruits the ropes? Trying to remember what they did the last time that rare, but surprisingly regular occurrence cropped up? Finding ways to get around the software system that actually makes their job harder? Looking for another job?
Every member of an orchestra knows how to play their instrument. They don’t need to be told where to put their fingers. But they do appreciate having a score to follow. A score means they don’t have to think too hard about 80% of the job, freeing up energy and imagination to deal with the 20% that makes all the difference to performance. That 20% is what keeps clients happy, loyal, willing to pay extra and eager to tell their friends about you.
But the real power of a score is that it enables your team to bring their whole selves to bear – time after time, performance after performance.
And that’s what keeps your team engaged, aligned and proactively taking responsibility.