Contexts

Posted by Kirsten Gibbs
Last updated 4th December 2020
reading time

  • One of the many things I like about Lou Downe's book “Good Services”, is that it goes beyond the boundaries of the service, even of the business.   For example, as part of principle number 12: “A good service encourages the right behaviours from staff and users.”, this comes up:

    "A good service is good for everyone

    Users

    Staff

    Your organisation

    The world"

    Here's a useful tool for judging how your business is doing with that:

    Check out the Doughnut Economics Action Lab for more useful tools and ideas on this. Including how 'the doughnut' varies across countries and the world - opening up some astonishing opportunities for business as a force for good.

    Do you remember writing your name out as a child?  Locating your intensely individual self inside progressively larger contexts until you reached 'The Universe'?

    When did we forget how to do that?

    It's a game worth repeating now and then.

    Contexts Row 1 image
Subscribe
  • Choose one or more of the following options: