One of the many things I like about Lou Downe’s book “Good Services”, is that it goes beyond the boundaries of the service, even of the business. For example, as part of principle number 12: “A good service encourages the right behaviours from staff and users.”, this comes up:
“A good service is good for everyone
Here’s a useful tool for judging how your business is doing with that:
Check out the Doughnut Economics Action Lab for more useful tools and ideas on this. Including how ‘the doughnut’ varies across countries and the world – opening up some astonishing opportunities for business as a force for good.
Do you remember writing your name out as a child? Locating your intensely individual self inside progressively larger contexts until you reached ‘The Universe’?