Posted by Kirsten Gibbs
Last updated 26th January 2021
reading time
Now you know what your business process is aiming to achieve (Step 1), and you know where it really starts and ends (Step 2), you’re ready to describe it.
I’ve always found the best way to do this is to literally talk someone through it. Imagine that you are telling the story of this process to a listener, who is going to make notes. Ideally your listener would be another person, but if push comes to shove you can play both roles.
The conversation goes something like this:
That’s it. For now. The next step is to work out the order things really need to happen in.
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