Posted by Kirsten Gibbs
Last updated 19th January 2021
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Step 2 of capturing a Business Process is to work out where it really starts.
A good rule of thumb is to think about where the ‘thing’ you’re dealing with – the ‘Noun’ in your process’s name – gets created, from the perspective of the business. These are good questions to ask:
You can ask similar questions to find where your process really ends:
It’s helpful to think about the process from its real beginning to its real end, because that’s how many opportunities for improvement can be identified, without having to go to the trouble of documenting the entire thing first. It gives you a shortcut, if you like.
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