Posted by Kirsten Gibbs Last updated 29th April 2021 reading time
Processes for people should be more like a footpath than a railway track.
Footpaths allow for more sensitivity to a change in conditions, or a productive diversion, for heavier or lighter traffic.
As long as you all end up in the right place, with the right feeling, it's good.
Well-worn means you've probably got it right, but there's no need to set that in stone.
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