There’s a monster in the office, and everyone’s afraid.
Everyone calls it ‘the Boss’.
The owner thinks it has many heads, eating the business out of house and home, and just not caring enough what they do and how they do it.
The team thinks they know exactly who it is – the control-freak micro-manager, constantly interfering, trying to do everyone’s job and never happy with the results.
Neither are right.
Every business owner I’ve met has a vision in their head for how their business makes promises to clients and keeps them. But there’s often a massive gap between that vision and what they’ve actually managed to communicate to the people whose help they need to achieve it.
That gap is the real monster.
Fortunately like most monsters, it disappears with daylight.