In a business, striking the right balance between control and freedom is hard.
We want the serendipity that freedom brings. To be open to emergent behaviour or trends. And increasingly, we want our workplaces to be human, places where people can exercise their natural powers of creativity, collaboration and problem solving to the benefit of the customer and the company.
But emergence without direction or foundation simply turns into entropy.
The answer is to make sure the culture doesn’t only live inside people’s heads.
Document your Promise of Value as a compass to guide everyone on your journey.
Install a floor through which nobody can fall.
Capture the high-level process as the clue that will get everyone (especially newbies) through the labyrinth safely.