After the complaint

Posted by Kirsten Gibbs
Last updated 14th March 2023
reading time

  • After the complaint has been handled; once you've addressed the customer's problem and left them more than happy with the result - so happy that they'll tell their friends about what went wrong and how you put it right for them so well.   After all that, there is one more job to do.

    Make sure you update the way you Keep your Promise so that you don't get the same complaint again.

    Amend your Customer Experience Score.

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