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Customer Experience Score

  • A self-managing system
    By Kirsten Gibbs on May 24, 2023
    A self-managing system
  • The point about a Score
    By Kirsten Gibbs on May 19, 2023
    The point about a Score
  • Why create a Customer Experience Score?
    By Kirsten Gibbs on May 18, 2023
    Why create a Customer Experience Score?
  • Negotiated joining
    By Kirsten Gibbs on May 15, 2023
    Negotiated joining
  • Roles
    By Kirsten Gibbs on May 10, 2023
    Roles
  • Dancing with chaos
    By Kirsten Gibbs on May 9, 2023
    Dancing with chaos
  • Adjusting the system 3 – refining the Score
    By Kirsten Gibbs on April 28, 2023
    Adjusting the system 3 – refining the Score
  • Adjusting the system 2 – Automation
    By Kirsten Gibbs on April 26, 2023
    Adjusting the system 2 – Automation
  • Adjusting the system 1 – Props
    By Kirsten Gibbs on April 24, 2023
    Adjusting the system 1 – Props
  • What do you do with all that feedback?
    By Kirsten Gibbs on April 19, 2023
    What do you do with all that feedback?
  • Getting ahead
    By Kirsten Gibbs on April 14, 2023
    Getting ahead
  • Sellers beware
    By Kirsten Gibbs on April 13, 2023
    Sellers beware
  • Infrastructure
    By Kirsten Gibbs on April 12, 2023
    Infrastructure
  • Rigidity is the wrong tool for dealing with uncertainty
    By Kirsten Gibbs on April 5, 2023
    Rigidity is the wrong tool for dealing with uncertainty
  • Worth the effort
    By Kirsten Gibbs on March 10, 2023
    Worth the effort
  • Big step
    By Kirsten Gibbs on March 8, 2023
    Big step
  • Next step
    By Kirsten Gibbs on March 6, 2023
    Next step
  • Baby step
    By Kirsten Gibbs on March 3, 2023
    Baby step
  • Start here
    By Kirsten Gibbs on March 2, 2023
    Start here
  • Handmade
    By Kirsten Gibbs on March 1, 2023
    Handmade
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