Customer Experience OurScore

  • Narrow down
    By Kirsten Gibbs on December 11, 2019

    Help me work out where to look.

    Narrow down
  • Less is more
    By Kirsten Gibbs on December 10, 2019

    Make it easier to choose something over nothing

    Less is more
  • Choices, choices
    By Kirsten Gibbs on December 9, 2019

    Help me to decide!

    Choices, choices
  • with the status you seek.
    By Kirsten Gibbs on December 6, 2019

    Dissecting the Promise - part 4.

    with the status you seek.
  • so that you can join the tribe that feels like home for you
    By Kirsten Gibbs on December 4, 2019

    Dissecting the Promise - part 3.

    so that you can join the tribe that feels like home for you
  • in a way that is completely congruent with your values, beliefs and style,
    By Kirsten Gibbs on December 4, 2019

    Dissecting the promise - part 2

    in a way that is completely congruent with your values, beliefs and style,
  • become the person you want to be
    By Kirsten Gibbs on December 3, 2019

    Dissecting the Promise - part 1

    become the person you want to be
  • Exit interviews
    By Kirsten Gibbs on November 22, 2019

    Don't waste them.

    Exit interviews
  • Reviews
    By Kirsten Gibbs on November 21, 2019

    Time to reflect on what you really want.

    Reviews
  • FAClues
    By Kirsten Gibbs on November 20, 2019

    People are trying to tell you that something is wrong.

    FAClues
  • Promises made/not made
    By Kirsten Gibbs on November 19, 2019

    Measure both.

    Promises made/not made
  • Diagnosis
    By Kirsten Gibbs on November 18, 2019

    Knowing where to look.

    Diagnosis
  • Selling
    By Kirsten Gibbs on November 8, 2019

    Forget it.

    Selling
  • Experience
    By Kirsten Gibbs on November 7, 2019

    Show, don't just tell.

    Experience
  • Evaluation
    By Kirsten Gibbs on November 6, 2019

    It works both ways

    Evaluation
  • Showing up
    By Kirsten Gibbs on November 5, 2019

    Alongside, not in front.

    Showing up
  • Desire
    By Kirsten Gibbs on November 4, 2019

    What sends people out to buy?

    Desire
  • Packaging empathy
    By Kirsten Gibbs on November 1, 2019

    You'll never need to sell again

    Packaging empathy
  • Billable hours
    By Kirsten Gibbs on October 31, 2019

    Billable hours aren't a relevant metric for the client.

    Billable hours
  • Packaging
    By Kirsten Gibbs on October 30, 2019

    Selling by the hour makes no sense.

    Packaging