Customer Experience OurScore

  • The givens
    By Kirsten Gibbs on September 18, 2020

    The rules behind the rules.

    The givens
  • Software error
    By Kirsten Gibbs on September 16, 2020

    Human solution.

    Software error
  • New driver
    By Kirsten Gibbs on September 15, 2020

    No score.

    New driver
  • Interference
    By Kirsten Gibbs on September 14, 2020

    It shouldn't be needed.

    Interference
  • Trivial Pursuits
    By Kirsten Gibbs on September 9, 2020

    If you had to imagine that your business was a different art form, what would it be?

    Trivial Pursuits
  • Rules, interpretation, performance.
    By Kirsten Gibbs on September 7, 2020

    The score is the beginning, not the end.

    Rules, interpretation, performance.
  • Mash-ups
    By Kirsten Gibbs on August 19, 2020

    A recipe for making the most of mash-ups

    Mash-ups
  • As-is, Should-be
    By Kirsten Gibbs on August 12, 2020

    It always starts with "should-be."

    As-is, Should-be
  • Automate Drudgery
    By Kirsten Gibbs on August 10, 2020

    But make sure you never let it hide the human.

    Automate Drudgery
  • Planning for Serendipity
    By Kirsten Gibbs on August 7, 2020

    How to find what you're not looking for.

    Planning for Serendipity
  • Problem-solving
    By Kirsten Gibbs on July 31, 2020

    When one door closes...

    Problem-solving
  • Niche if you want to scale.
    By Kirsten Gibbs on July 23, 2020

    How narrowing your focus makes scaling easier.

    Niche if you want to scale.
  • Flipping
    By Kirsten Gibbs on July 17, 2020

    What if you flipped the order you do things in? Who would benefit?

    Flipping
  • The best way to learn
    By Kirsten Gibbs on May 21, 2020

    is to teach.

    The best way to learn
  • What is Marketing?
    By Kirsten Gibbs on May 5, 2020

    Taking the time to see.

    What is Marketing?
  • Process vs People
    By Kirsten Gibbs on April 16, 2020

    What could your people be doing if they weren't reinventing the wheel?

    Process vs People
  • Connecting
    By Kirsten Gibbs on April 15, 2020

    It's what humans do.

    Connecting
  • Stepping into empathy
    By Kirsten Gibbs on April 8, 2020

    Deep and deliberate is what's needed.

    Stepping into empathy
  • Managing blind
    By Kirsten Gibbs on April 3, 2020

    How do you know if someone's doing a good job when you can't see them doing it?

    Managing blind
  • Going with the grain
    By Kirsten Gibbs on March 30, 2020

    The technology changes, but people stay the same.

    Going with the grain