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Customer Experience

  • Blackmail – the new business model?
    By Kirsten Gibbs on May 17, 2023
    Blackmail – the new business model?
  • Roles
    By Kirsten Gibbs on May 10, 2023
    Roles
  • On a Friday
    By Kirsten Gibbs on May 5, 2023
    On a Friday
  • Adjusting the system 2 – Automation
    By Kirsten Gibbs on April 26, 2023
    Adjusting the system 2 – Automation
  • The others
    By Kirsten Gibbs on April 18, 2023
    The others
  • Services
    By Kirsten Gibbs on April 17, 2023
    Services
  • An injection of capital
    By Kirsten Gibbs on March 21, 2023
    An injection of capital
  • Next step
    By Kirsten Gibbs on March 6, 2023
    Next step
  • Impacting people
    By Kirsten Gibbs on February 16, 2023
    Impacting people
  • Now share the work
    By Kirsten Gibbs on February 8, 2023
    Now share the work
  • It’s always been there
    By Kirsten Gibbs on February 7, 2023
    It’s always been there
  • Contribution
    By Kirsten Gibbs on January 25, 2023
    Contribution
  • Reproduction
    By Kirsten Gibbs on January 16, 2023
    Reproduction
  • What do you really want?
    By Kirsten Gibbs on January 9, 2023
    What do you really want?
  • What if it was never about the things?
    By Kirsten Gibbs on November 29, 2022
    What if it was never about the things?
  • After the complaint
    By Kirsten Gibbs on November 16, 2022
    After the complaint
  • Why running a business is hard, and how to make it easier
    By Kirsten Gibbs on November 15, 2022
    Why running a business is hard, and how to make it easier
  • Running repairs
    By Kirsten Gibbs on November 7, 2022
    Running repairs
  • Delegating care
    By Kirsten Gibbs on November 1, 2022
    Delegating care
  • Why it’s good to have people on trains
    By Kirsten Gibbs on October 21, 2022
    Why it’s good to have people on trains
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