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Customer Experience

  • Leadership
    By Kirsten Gibbs on October 25, 2023
    Leadership
  • Shopping around
    By Kirsten Gibbs on October 24, 2023
    Shopping around
  • Standard Operating Procedures
    By Kirsten Gibbs on October 23, 2023
    Standard Operating Procedures
  • From dictatorship to democracy in a single generation
    By Kirsten Gibbs on October 20, 2023
    From dictatorship to democracy in a single generation
  • Taking ownership
    By Kirsten Gibbs on October 16, 2023
    Taking ownership
  • Grrrr….
    By Kirsten Gibbs on October 12, 2023
    Grrrr….
  • Another country
    By Kirsten Gibbs on October 9, 2023
    Another country
  • Promises, promises
    By Kirsten Gibbs on September 22, 2023
    Promises, promises
  • Never be afraid to write down the OurScore for your business.
    By Kirsten Gibbs on September 14, 2023
    Never be afraid to write down the OurScore for your business.
  • Between 3 and 300
    By Kirsten Gibbs on August 17, 2023
    Between 3 and 300
  • Where this blog title came from
    By Kirsten Gibbs on August 8, 2023
    Where this blog title came from
  • Making payment part of the experience
    By Kirsten Gibbs on July 20, 2023
    Making payment part of the experience
  • Harmony
    By Kirsten Gibbs on July 17, 2023
    Harmony
  • What if you could do things the other way around?
    By Kirsten Gibbs on July 6, 2023
    What if you could do things the other way around?
  • Catching up
    By Kirsten Gibbs on June 26, 2023
    Catching up
  • Erosion
    By Kirsten Gibbs on June 19, 2023
    Erosion
  • How to tame the tiger
    By Kirsten Gibbs on June 1, 2023
    How to tame the tiger
  • Blackmail – the new business model?
    By Kirsten Gibbs on May 17, 2023
    Blackmail – the new business model?
  • Roles
    By Kirsten Gibbs on May 10, 2023
    Roles
  • On a Friday
    By Kirsten Gibbs on May 5, 2023
    On a Friday
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