Why do I need process if I have good people? Emotion.
"It's not what you do, it's the way that you do it. That's what gets results." I disagree.
Desperation is not a good look.
Even the best-designed customer experience can let you down, if you get a detail wrong.
Finally, it seems, technology can enable accountants to transform themsleves into what they and most of their clients want them to be -
If I was an accountant, now that the first part of MTD is out of the way, I’d be asking myself:
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