Customer Experience

  • Emotion
    By Kirsten Gibbs on June 18, 2019

    Why do I need process if I have good people? Emotion.

    Emotion
  • Bananarama
    By Kirsten Gibbs on June 13, 2019

    "It's not what you do, it's the way that you do it.  That's what gets results." I disagree.

    Bananarama
  • Browsers welcome
    By Kirsten Gibbs on June 12, 2019

    Desperation is not a good look.

    Browsers welcome
  • Spoiled
    By Kirsten Gibbs on June 11, 2019

    Even the best-designed customer experience can let you down, if you get a detail wrong.

    Spoiled
  • Metamorphosis
    By Kirsten Gibbs on May 15, 2019

    Finally, it seems, technology can enable accountants to transform themsleves into what they and most of their clients want them to be -

    Metamorphosis
  • Systems and processes
    By Kirsten Gibbs on May 9, 2019
    Systems and processes
  • What do small business owners want?
    By Kirsten Gibbs on May 8, 2019
    What do small business owners want?
  • Potting
    By Kirsten Gibbs on May 3, 2019
    Potting
  • Work/Life Balance
    By Kirsten Gibbs on May 1, 2019
    Work/Life Balance
  • User-centric
    By Kirsten Gibbs on April 29, 2019
    User-centric
  • Rocks in the road
    By Kirsten Gibbs on April 26, 2019

    If I was an accountant, now that the first part of MTD is out of the way, I’d be asking myself:

    Rocks in the road
  • Measuring what matters
    By Kirsten Gibbs on April 23, 2019
    Measuring what matters
  • Outside In
    By Kirsten Gibbs on April 9, 2019
    Outside In
  • Perspective
    By Kirsten Gibbs on April 4, 2019
    Perspective
  • Virtual Reality
    By Kirsten Gibbs on April 1, 2019
    Virtual Reality
  • Control Freaks
    By Kirsten Gibbs on March 19, 2019
    Control Freaks
  • Engagement
    By Kirsten Gibbs on March 12, 2019
    Engagement
  • Utopias
    By Kirsten Gibbs on March 8, 2019
    Utopias
  • Exceptions
    By Kirsten Gibbs on February 22, 2019
    Exceptions
  • Standardisation
    By Kirsten Gibbs on February 21, 2019
    Standardisation