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Customer Service

  • Self-service
    By Kirsten Gibbs on January 27, 2020

    I want to do it myself - until I don't.

    Self-service
  • Showing up
    By Kirsten Gibbs on November 5, 2019

    Alongside, not in front.

    Showing up
  • Desire
    By Kirsten Gibbs on November 4, 2019

    What sends people out to buy?

    Desire
  • Packaging
    By Kirsten Gibbs on October 30, 2019

    Selling by the hour makes no sense.

    Packaging
  • Focus
    By Kirsten Gibbs on October 25, 2019

    Narrowing it down.

    Focus
  • Missing You
    By Kirsten Gibbs on October 15, 2019

    How to break the habit of a lifetime.

    Missing You
  • Consistency
    By Kirsten Gibbs on October 3, 2019

    Rhyme and repetition.

    Consistency
  • Buying Customers
    By Kirsten Gibbs on September 4, 2019

    Does anyone think about customers in an acquisition?

    Buying Customers
  • It might not work
    By Kirsten Gibbs on July 11, 2019

    You only know by finding out.

    It might not work
  • Trust
    By Kirsten Gibbs on July 9, 2019

    Making and keeping promises is an act of defiance.

    Trust
  • Emotion
    By Kirsten Gibbs on June 18, 2019

    Why do I need process if I have good people? Emotion.

    Emotion
  • Spoiled
    By Kirsten Gibbs on June 11, 2019

    Even the best-designed customer experience can let you down, if you get a detail wrong.

    Spoiled
  • What do small business owners want?
    By Kirsten Gibbs on May 8, 2019
    What do small business owners want?
  • Measuring what matters
    By Kirsten Gibbs on April 23, 2019
    Measuring what matters
  • Erosion and deposition
    By Kirsten Gibbs on February 4, 2019
    Erosion and deposition
  • Off the peg or bespoke?
    By Kirsten Gibbs on February 1, 2019
    Off the peg or bespoke?
  • Ownership
    By Kirsten Gibbs on January 25, 2019
    Ownership
  • Seeing it through
    By Kirsten Gibbs on January 24, 2019
    Seeing it through
  • “People will always need [insert ancient profession here]”
    By Kirsten Gibbs on January 16, 2019
    “People will always need [insert ancient profession here]”
  • Doing it Yourself
    By Kirsten Gibbs on December 10, 2018
    Doing it Yourself
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