Discipline makes Daring possible

  • How to capture a business process: Step 1
    By Kirsten Gibbs on January 8, 2021

    What's the point?

    How to capture a business process: Step 1
  • A technology for thinking
    By Kirsten Gibbs on January 7, 2021

    Why a problem shared is a problem halved, and the best way to learn is to teach.

    A technology for thinking
  • How I learned Italian
    By Kirsten Gibbs on January 6, 2021

    Or, another example of pattern-matching.

    How I learned Italian
  • The joy of sameness.
    By Kirsten Gibbs on January 5, 2021

    and vive la difference!

    The joy of sameness.
  • Word for 2021
    By Kirsten Gibbs on January 4, 2021

    Mine is Teach. What's yours?

    Word for 2021
  • A bit of R and R – and R
    By Kirsten Gibbs on December 18, 2020

    A trio of books for Christmas and beyond.

    A bit of R and R – and R
  • Order without control
    By Kirsten Gibbs on December 17, 2020

    Life, a self-organising system for delivering an outcome.

    Order without control
  • Actually, it’s not quite as simple as that
    By Kirsten Gibbs on December 16, 2020

    Because in life, you don't have to take every offer.

    Actually, it’s not quite as simple as that
  • Everything’s an offer
    By Kirsten Gibbs on December 15, 2020

    If you're willing to see it that way.

    Everything’s an offer
  • Taken as read
    By Kirsten Gibbs on December 14, 2020

    Trustworthiness used to be something we could rely on.

    Taken as read
  • She changes
    By Kirsten Gibbs on December 11, 2020

    As we all do. Services and processes should change with us - as far as we want them to.

    She changes
  • Christmas Shopping
    By Kirsten Gibbs on December 10, 2020

    Online doesn't have to mean megastore.

    Christmas Shopping
  • Them and Us
    By Kirsten Gibbs on December 9, 2020

    The easiest way to waste resources.

    Them and Us
  • Prompts
    By Kirsten Gibbs on December 8, 2020

    Information gathering needn't be an interrogation.

    Prompts
  • Coming unstuck
    By Kirsten Gibbs on December 7, 2020

    The uncommon is not always unpredictable.

    Coming unstuck
  • Contexts
    By Kirsten Gibbs on December 4, 2020

    Its good to put ourselves in a larger context

    Contexts
  • What gets measured, gets done.
    By Kirsten Gibbs on December 3, 2020

    Building services that help your team deliver in the right way is harder than you think.

    What gets measured, gets done.
  • Inclusivity
    By Kirsten Gibbs on December 2, 2020

    Build services that help your team to deliver - everyone, equally, no matter their circumstances.

    Inclusivity
  • Dead ends
    By Kirsten Gibbs on December 1, 2020

    Build services that help your team to deliver, with no dead ends.

    Dead ends
  • How to really annoy your customers
    By Kirsten Gibbs on November 30, 2020

    Expect them to be psychic.

    How to really annoy your customers