Even the best-designed customer experience can let you down, if you get a detail wrong.
Machine-readable humans - is that a good thing?
By Kirsten Gibbs on June 10, 2019
Pipes
By Kirsten Gibbs on June 7, 2019
It pays to keep things flexible.
Flows
By Kirsten Gibbs on June 6, 2019
If you want to minimise leaks and maximise the resources you collect, design your pipes to achieve that.
Resources (again)
By Kirsten Gibbs on June 5, 2019
Resources - how do they get here? That's the question.
Lifestyle
By Kirsten Gibbs on June 4, 2019
In defense of 'lifestyle' businesses.
Connection
By Kirsten Gibbs on June 3, 2019
'Stuff' is a poor substitute for what people really want - autonomy, mastery, agency, purpose and above all connection.
Resources
By Kirsten Gibbs on May 31, 2019
The dashboard isn't the system.
Process
By Kirsten Gibbs on May 30, 2019
People are ambivalent about 'process'.
Significance
By Kirsten Gibbs on May 29, 2019
Change is a numbers game.
Black and White
By Kirsten Gibbs on May 28, 2019
Beware the lure of simplicity.
Protection
By Kirsten Gibbs on May 24, 2019
As every Chelsea gardener knows, the best way to protect your garden from wind is not a solid wall or fence, but a permeable barrier...
Comfort
By Kirsten Gibbs on May 23, 2019
"Most of us like things to stay the same, we seek order and predictability."Except that's not really true is it? Otherwise we'd still be wearing crinolines.
Freedom/Order
By Kirsten Gibbs on May 22, 2019
We seek order and predictability. We fear that loosening control will lead to too much fluctuation and eventually chaos, but if you're in it for the long term, the opposite is true.
Autopoiesis
By Kirsten Gibbs on May 21, 2019
I'm still recognisably the person I was 20 years ago. How self-organising systems evolve.
Accumulations
By Kirsten Gibbs on May 20, 2019
The driving force of capitalism is, unsurprisingly, the accumulation of capital. But what else do we pile up through our businesses?
Processes, procedures, workflows
By Kirsten Gibbs on May 17, 2019
To live the story, everyone needs to understand the story.
Oh no! What have I done?
By Kirsten Gibbs on May 16, 2019
..I thought, as the Head of Research completed his 20 minute rant on why he hated the IT department; how he thought we were all a waste of space and how he would only use us because he had no choice.
Metamorphosis
By Kirsten Gibbs on May 15, 2019
Finally, it seems, technology can enable accountants to transform themsleves into what they and most of their clients want them to be -
Productivity
By Kirsten Gibbs on May 14, 2019
Books updated per labour hour. VAT Returns filed per labour hour. Annual Accounts filed per labour hour. ...