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The Autonomous Enterprise

  • What’s on the inside doesn’t matter
    By Kirsten Gibbs on November 19, 2020

    Build services that support your team to deliver. Make your internal structure irrelevant. Or make it truly relevant.

    What’s on the inside doesn’t matter
  • Assume no prior knowledge
    By Kirsten Gibbs on November 18, 2020

    Build services that support your team to deliver. Assume no prior knowledge of how things work.

    Assume no prior knowledge
  • Familiarity
    By Kirsten Gibbs on November 16, 2020

    Build services that support your team to deliver. Make sure they work in a way that's familiar

    Familiarity
  • Reminders
    By Kirsten Gibbs on October 27, 2020

    Why trumps what, every time.

    Reminders
  • Watching other people work
    By Kirsten Gibbs on October 23, 2020

    A job well done is a pleasure to observe as well as to do.

    Watching other people work
  • Playing A Role
    By Kirsten Gibbs on October 22, 2020

    There's more, and less, to playing a role than you might think.

    Playing A Role
  • Related
    By Kirsten Gibbs on October 21, 2020

    Best read together.

    Related
  • One percent
    By Kirsten Gibbs on October 20, 2020

    Mapmaker questions for Improving your Process

    One percent
  • Which, What and How
    By Kirsten Gibbs on October 19, 2020

    Mapmaker questions for Keeping your Promise

    Which, What and How
  • Where, Who, When and What.
    By Kirsten Gibbs on October 16, 2020

    Mapmaker questions for Sharing your Promise

    Where, Who, When and What.
  • Making maps
    By Kirsten Gibbs on October 13, 2020

    Known knowns, known unknowns and unknown unknowns.

    Making maps
  • I’d lose control
    By Kirsten Gibbs on October 8, 2020

    Reasons not to capture your Customer Experience Score. No. 7.

    I’d lose control
  • No one else is doing it
    By Kirsten Gibbs on October 7, 2020

    Reasons not to capture your Customer Experience Score. No. 6.

    No one else is doing it
  • I have really good people
    By Kirsten Gibbs on October 6, 2020

    Reasons not to capture your Customer Experience Score. No. 5.

    I have really good people
  • It would take too long
    By Kirsten Gibbs on October 5, 2020

    Reasons not to capture your Customer Experience Score. No. 4.

    It would take too long
  • Despotism
    By Kirsten Gibbs on September 29, 2020

    Reasons not to capture your Customer Experience Score. No. 1.

    Despotism
  • Getting started
    By Kirsten Gibbs on September 21, 2020

    Everything big started small.

    Getting started
  • The givens
    By Kirsten Gibbs on September 18, 2020

    The rules behind the rules.

    The givens
  • Interference
    By Kirsten Gibbs on September 14, 2020

    It shouldn't be needed.

    Interference
  • Trivial Pursuits
    By Kirsten Gibbs on September 9, 2020

    If you had to imagine that your business was a different art form, what would it be?

    Trivial Pursuits
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