As we all do. Services and processes should change with us - as far as we want them to.
Build services that support your team to deliver. Set expectations. Make it easy for them to prepare.
Build services that support your team to deliver. Start by make them easy to find
Helping people do things. By themselves.
What is a To Do list, really?
Not sexy. Essential.
Reasons not to capture your Customer Experience Score. No. 5.
Human solution.
Adjustable is far better than average.
What if you flipped the order you do things in? Who would benefit?
This sparked some debate...
Is bred by management.
Or is it akrasia? I forget.
Help people navigate for themselves.
Right now, more pins is not what we need.
A never-ending story.
The spice of life - for many, but not for everyone.
But I bet its the donkey who gets the blame.
Out of mind. Not out of your mind.
Perhaps Coronavirus will nudge us into working better.
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