Efficiency

  • She changes
    By Kirsten Gibbs on December 11, 2020

    As we all do. Services and processes should change with us - as far as we want them to.

    She changes
  • Set Expectations
    By Kirsten Gibbs on November 11, 2020

    Build services that support your team to deliver. Set expectations. Make it easy for them to prepare.

    Set Expectations
  • Easy to find
    By Kirsten Gibbs on November 10, 2020

    Build services that support your team to deliver. Start by make them easy to find

    Easy to find
  • Good Service
    By Kirsten Gibbs on November 9, 2020

    Helping people do things. By themselves.

    Good Service
  • To Do
    By Kirsten Gibbs on October 30, 2020

    What is a To Do list, really?

    To Do
  • Maintenance
    By Kirsten Gibbs on October 28, 2020

    Not sexy. Essential.

    Maintenance
  • I have really good people
    By Kirsten Gibbs on October 6, 2020

    Reasons not to capture your Customer Experience Score. No. 5.

    I have really good people
  • Software error
    By Kirsten Gibbs on September 16, 2020

    Human solution.

    Software error
  • One size fits no-one
    By Kirsten Gibbs on August 20, 2020

    Adjustable is far better than average.

    One size fits no-one
  • Flipping
    By Kirsten Gibbs on July 17, 2020

    What if you flipped the order you do things in? Who would benefit?

    Flipping
  • “What would happen if we removed all Managers?”
    By Kirsten Gibbs on July 10, 2020

    This sparked some debate...

    “What would happen if we removed all Managers?”
  • Presenteeism
    By Kirsten Gibbs on July 9, 2020

    Is bred by management.

    Presenteeism
  • Amnesia
    By Kirsten Gibbs on July 2, 2020

    Or is it akrasia? I forget.

    Amnesia
  • The Big Picture
    By Kirsten Gibbs on June 29, 2020

    Help people navigate for themselves.

    The Big Picture
  • My workflow problem
    By Kirsten Gibbs on June 3, 2020

    Right now, more pins is not what we need.

    My workflow problem
  • Bleak House
    By Kirsten Gibbs on May 29, 2020

    A never-ending story.

    Bleak House
  • Variety
    By Kirsten Gibbs on April 2, 2020

    The spice of life - for many, but not for everyone.

    Variety
  • The revenge of Muri
    By Kirsten Gibbs on March 13, 2020

    But I bet its the donkey who gets the blame.

    The revenge of Muri
  • Out of touch
    By Kirsten Gibbs on March 9, 2020

    Out of mind. Not out of your mind.

    Out of touch
  • Silver lining?
    By Kirsten Gibbs on March 6, 2020

    Perhaps Coronavirus will nudge us into working better.

    Silver lining?