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Employee engagement

  • Pride
    By Kirsten Gibbs on February 24, 2021

    Part of job satisfaction.

    Pride
  • Fractals
    By Kirsten Gibbs on January 14, 2021

    A natural model for businesses that want to scale.

    Fractals
  • The problem with empowerment
    By Kirsten Gibbs on January 13, 2021

    ...is that it is not Autonomy.

    The problem with empowerment
  • A virtuous flywheel
    By Kirsten Gibbs on January 11, 2021

    Flywheels get going faster when everyone pushes in the same direction.

    A virtuous flywheel
  • Inclusivity
    By Kirsten Gibbs on December 2, 2020

    Build services that help your team to deliver - everyone, equally, no matter their circumstances.

    Inclusivity
  • Handrails
    By Kirsten Gibbs on November 13, 2020

    What is a handrail really for?

    Handrails
  • Set Expectations
    By Kirsten Gibbs on November 11, 2020

    Build services that support your team to deliver. Set expectations. Make it easy for them to prepare.

    Set Expectations
  • Easy to find
    By Kirsten Gibbs on November 10, 2020

    Build services that support your team to deliver. Start by make them easy to find

    Easy to find
  • Good Service
    By Kirsten Gibbs on November 9, 2020

    Helping people do things. By themselves.

    Good Service
  • Watching other people work
    By Kirsten Gibbs on October 23, 2020

    A job well done is a pleasure to observe as well as to do.

    Watching other people work
  • Related
    By Kirsten Gibbs on October 21, 2020

    Best read together.

    Related
  • I have really good people
    By Kirsten Gibbs on October 6, 2020

    Reasons not to capture your Customer Experience Score. No. 5.

    I have really good people
  • Interference
    By Kirsten Gibbs on September 14, 2020

    It shouldn't be needed.

    Interference
  • Avoiding Bureaucracy
    By Kirsten Gibbs on September 3, 2020

    And it's consequences.

    Avoiding Bureaucracy
  • One size fits no-one
    By Kirsten Gibbs on August 20, 2020

    Adjustable is far better than average.

    One size fits no-one
  • Make it well, make it last
    By Kirsten Gibbs on August 6, 2020

    Doing your best work is good for you.

    Make it well, make it last
  • “Not with the people I’ve got”
    By Kirsten Gibbs on July 13, 2020

    How to waste talent efficiently.

    “Not with the people I’ve got”
  • “What would happen if we removed all Managers?”
    By Kirsten Gibbs on July 10, 2020

    This sparked some debate...

    “What would happen if we removed all Managers?”
  • Presenteeism
    By Kirsten Gibbs on July 9, 2020

    Is bred by management.

    Presenteeism
  • Imagine a workplace
    By Kirsten Gibbs on June 12, 2020

    A challenge for you.

    Imagine a workplace
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