Improve Process

  • Beyond interpretation
    Beyond interpretation
    By Kirsten Gibbs on May 26, 2020
    Experimentation. Exploration.
  • The best way to learn
    The best way to learn
    By Kirsten Gibbs on May 21, 2020
    is to teach.
  • Working hours
    Working hours
    By Kirsten Gibbs on May 20, 2020
    The key to a happy and productive workforce?
  • The Basics
    The Basics
    By Kirsten Gibbs on April 20, 2020
    The least we expect. More than we usually get.
  • Process vs People
    Process vs People
    By Kirsten Gibbs on April 16, 2020
    What could your people be doing if they weren't reinventing the wheel?
  • Connecting
    Connecting
    By Kirsten Gibbs on April 15, 2020
    It's what humans do.
  • Managing blind
    Managing blind
    By Kirsten Gibbs on April 3, 2020
    How do you know if someone's doing a good job when you can't see them doing it?
  • Going with the grain
    Going with the grain
    By Kirsten Gibbs on March 30, 2020
    The technology changes, but people stay the same.
  • Learning together – online
    Learning together – online
    By Kirsten Gibbs on March 20, 2020
    Some ideas for you and your team
  • Out of touch
    Out of touch
    By Kirsten Gibbs on March 9, 2020
    Out of mind. Not out of your mind.
  • Measuring doughnuts
    Measuring doughnuts
    By Kirsten Gibbs on February 17, 2020
    Could this be what we track every day?
  • Opportunity wasted
    Opportunity wasted
    By Kirsten Gibbs on February 11, 2020
    Remember to include customer experience in your automation.
  • Triage
    Triage
    By Kirsten Gibbs on February 5, 2020
    Prioritising on the fly.
  • Playing with change
    Playing with change
    By Kirsten Gibbs on January 30, 2020
    Take the pressure off.
  • Step-wise
    Step-wise
    By Kirsten Gibbs on January 17, 2020
    Gradually, systematically, not necessarily evenly.
  • Keep your Promise better
    Keep your Promise better
    By Kirsten Gibbs on January 16, 2020
    Where to start?
  • Share your Promise better
    Share your Promise better
    By Kirsten Gibbs on January 15, 2020
    Who do you want on your bus?
  • Making better promises
    Making better promises
    By Kirsten Gibbs on January 14, 2020
    Remember that your Promise is a reflection of who you are.
  • Making it better
    Making it better
    By Kirsten Gibbs on January 13, 2020
    What does better really mean? Start with better promises.
  • Exit interviews
    Exit interviews
    By Kirsten Gibbs on November 22, 2019
    Don't waste them.