Where does it really start? And end?
What's the point?
Why a problem shared is a problem halved, and the best way to learn is to teach.
and vive la difference!
As we all do. Services and processes should change with us - as far as we want them to.
Information gathering needn't be an interrogation.
The uncommon is not always unpredictable.
Building services that help your team deliver in the right way is harder than you think.
Build services that help your team to deliver - everyone, equally, no matter their circumstances.
Build services that help your team to deliver, with no dead ends.
Expect them to be psychic.
Is not the same as uniformity.
Online, spelling out the story of my order matters more than you might think.
Like opportunity, spontaneity comes to those who prepare for it.
What is a handrail really for?
Build services that support your team to deliver. Enable them to achieve the outcome they seek.
Build services that support your team to deliver. Set expectations. Make it easy for them to prepare.
Build services that support your team to deliver. Start by make them easy to find
Helping people do things. By themselves.
What is a To Do list, really?
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