When a recorded message really is the right thing to do.
Really?
Underpromise, overdeliver (not the other way around).
Or, how to achieve the opposite of what you intend.
Or so we think.
The starting point or the bar?
As we all do. Services and processes should change with us - as far as we want them to.
The easiest way to waste resources.
Build services that help your team to deliver, with no dead ends.
Not sexy. Essential.
Online shopping is hard.
Human solution.
No score.
It shouldn't be needed.
What if you flipped the order you do things in? Who would benefit?
Where you can see the supply chain.
It's not magic.
Prioritising on the fly.
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