Customer Experience

  • Crossing the threshold
    By Kirsten Gibbs on March 29, 2022
    Crossing the threshold
  • Getting paid is part of the process
    By Kirsten Gibbs on March 14, 2022
    Getting paid is part of the process
  • Friends
    By Kirsten Gibbs on March 3, 2022
    Friends
  • Outsourcing Work
    By Kirsten Gibbs on March 2, 2022
    Outsourcing Work
  • Missing the point
    By Kirsten Gibbs on March 1, 2022
    Missing the point
  • Enrolment and onboarding
    By Kirsten Gibbs on February 23, 2022
    Enrolment and onboarding
  • Co-creation
    By Kirsten Gibbs on February 17, 2022
    Co-creation
  • Blame
    By Kirsten Gibbs on February 15, 2022
    Blame
  • Universal vs One Size Fits All
    By Kirsten Gibbs on February 4, 2022
    Universal vs One Size Fits All
  • Who is it for?
    By Kirsten Gibbs on February 2, 2022
    Who is it for?
  • Smarter than we thought
    By Kirsten Gibbs on February 1, 2022
    Smarter than we thought
  • Early learning
    By Kirsten Gibbs on January 31, 2022
    Early learning
  • Take back control
    By Kirsten Gibbs on January 14, 2022
    Take back control
  • The stories we tell others
    By Kirsten Gibbs on January 12, 2022
    The stories we tell others
  • Bullshit Jobs
    By Kirsten Gibbs on December 16, 2021
    Bullshit Jobs
  • Not worth a candle
    By Kirsten Gibbs on December 14, 2021
    Not worth a candle
  • It’s me they want
    By Kirsten Gibbs on December 3, 2021
    It’s me they want
  • Saying it better than I can
    By Kirsten Gibbs on December 2, 2021
    Saying it better than I can
  • I knew that would happen
    By Kirsten Gibbs on November 29, 2021
    I knew that would happen
  • Transactions
    By Kirsten Gibbs on November 24, 2021
    Transactions