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Systems Thinking

  • Order without control
    By Kirsten Gibbs on December 17, 2020

    Life, a self-organising system for delivering an outcome.

    Order without control
  • Actually, it’s not quite as simple as that
    By Kirsten Gibbs on December 16, 2020

    Because in life, you don't have to take every offer.

    Actually, it’s not quite as simple as that
  • Coming unstuck
    By Kirsten Gibbs on December 7, 2020

    The uncommon is not always unpredictable.

    Coming unstuck
  • Contexts
    By Kirsten Gibbs on December 4, 2020

    Its good to put ourselves in a larger context

    Contexts
  • What gets measured, gets done.
    By Kirsten Gibbs on December 3, 2020

    Building services that help your team deliver in the right way is harder than you think.

    What gets measured, gets done.
  • Inclusivity
    By Kirsten Gibbs on December 2, 2020

    Build services that help your team to deliver - everyone, equally, no matter their circumstances.

    Inclusivity
  • Dead ends
    By Kirsten Gibbs on December 1, 2020

    Build services that help your team to deliver, with no dead ends.

    Dead ends
  • How to really annoy your customers
    By Kirsten Gibbs on November 30, 2020

    Expect them to be psychic.

    How to really annoy your customers
  • Streamlining
    By Kirsten Gibbs on November 26, 2020

    Build services that help your team to deliver, with minimal interaction from you, or anyone else in your organisation.

    Streamlining
  • Constructive interference
    By Kirsten Gibbs on November 23, 2020

    No need to make waves, ripples will do nicely.

    Constructive interference
  • What’s on the inside doesn’t matter
    By Kirsten Gibbs on November 19, 2020

    Build services that support your team to deliver. Make your internal structure irrelevant. Or make it truly relevant.

    What’s on the inside doesn’t matter
  • Assume no prior knowledge
    By Kirsten Gibbs on November 18, 2020

    Build services that support your team to deliver. Assume no prior knowledge of how things work.

    Assume no prior knowledge
  • Enable outcomes
    By Kirsten Gibbs on November 13, 2020

    Build services that support your team to deliver. Enable them to achieve the outcome they seek.

    Enable outcomes
  • Foraging
    By Kirsten Gibbs on November 5, 2020

    The invisible web

    Foraging
  • To Do
    By Kirsten Gibbs on October 30, 2020

    What is a To Do list, really?

    To Do
  • Maintenance
    By Kirsten Gibbs on October 28, 2020

    Not sexy. Essential.

    Maintenance
  • Reminders
    By Kirsten Gibbs on October 27, 2020

    Why trumps what, every time.

    Reminders
  • One percent
    By Kirsten Gibbs on October 20, 2020

    Mapmaker questions for Improving your Process

    One percent
  • Making maps
    By Kirsten Gibbs on October 13, 2020

    Known knowns, known unknowns and unknown unknowns.

    Making maps
  • It would take too long
    By Kirsten Gibbs on October 5, 2020

    Reasons not to capture your Customer Experience Score. No. 4.

    It would take too long
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