Why do I need process if I have good people? Responsibility
All marketing is designed to invoke action.Â
"It's not what you do, it's the way that you do it. That's what gets results." I disagree.
Even the best-designed customer experience can let you down, if you get a detail wrong.
I'm still recognisably the person I was 20 years ago. How self-organising systems evolve.
The driving force of capitalism is, unsurprisingly, the accumulation of capital. But what else do we pile up through our businesses?
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