Responsible Autonomy

  • Customer experience, service delivery
    Customer experience, service delivery
    By Kirsten Gibbs on February 24, 2020
  • Lining up
    Lining up
    By Kirsten Gibbs on February 20, 2020
  • The Status Quo
    The Status Quo
    By Kirsten Gibbs on February 18, 2020
  • Extending the franchise
    Extending the franchise
    By Kirsten Gibbs on February 13, 2020
  • Externalities
    Externalities
    By Kirsten Gibbs on February 7, 2020
  • Outbound Triage
    Outbound Triage
    By Kirsten Gibbs on February 5, 2020
  • Triage
    Triage
    By Kirsten Gibbs on February 5, 2020
  • Beware the black box.
    Beware the black box.
    By Kirsten Gibbs on February 3, 2020
  • Playing with change
    Playing with change
    By Kirsten Gibbs on January 30, 2020
  • Sanity
    Sanity
    By Kirsten Gibbs on January 29, 2020
  • Self-service
    Self-service
    By Kirsten Gibbs on January 27, 2020
  • Bring your whole self to work
    Bring your whole self to work
    By Kirsten Gibbs on January 23, 2020
  • Civilisation
    Civilisation
    By Kirsten Gibbs on January 21, 2020
  • Enrichment
    Enrichment
    By Kirsten Gibbs on January 20, 2020
  • The irony of automation
    The irony of automation
    By Kirsten Gibbs on November 28, 2019
  • The system is what the system does
    The system is what the system does
    By Kirsten Gibbs on November 27, 2019
  • The power of promise
    The power of promise
    By Kirsten Gibbs on November 26, 2019
  • Orchestration
    Orchestration
    By Kirsten Gibbs on November 12, 2019
  • Three strangers walked into a bar
    Three strangers walked into a bar
    By Kirsten Gibbs on October 21, 2019
  • It doesn’t have to be like this.
    It doesn’t have to be like this.
    By Kirsten Gibbs on October 16, 2019