For non-accountants too.
Reasons not to capture your Customer Experience Score. No. 6.
If a business is a tool for making things, what does your business make?
Perpetual motion
And how to overcome it.
See? Accountants can save the world.
Can it be infinite?
Time to internalise the externalities.
Reaching the parts most people don't see.
Independence is overrated.
The housekeeping fairy is on strike.
It's always worth looking beyond appearances.
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