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Discipline makes Daring possible

Work-daily musings on people, process and responsible autonomy

  • How to really annoy your customers
    By Kirsten Gibbs on November 30, 2020

    Expect them to be psychic.

    How to really annoy your customers
  • Consistency
    By Kirsten Gibbs on November 27, 2020

    Is not the same as uniformity.

    Consistency
  • Streamlining
    By Kirsten Gibbs on November 26, 2020

    Build services that help your team to deliver, with minimal interaction from you, or anyone else in your organisation.

    Streamlining
  • Tell me what’s happening
    By Kirsten Gibbs on November 24, 2020

    Online, spelling out the story of my order matters more than you might think.

    Tell me what’s happening
  • Constructive interference
    By Kirsten Gibbs on November 23, 2020

    No need to make waves, ripples will do nicely.

    Constructive interference
  • Spontaneity
    By Kirsten Gibbs on November 20, 2020

    Like opportunity, spontaneity comes to those who prepare for it.

    Spontaneity
  • What’s on the inside doesn’t matter
    By Kirsten Gibbs on November 19, 2020

    Build services that support your team to deliver. Make your internal structure irrelevant. Or make it truly relevant.

    What’s on the inside doesn’t matter
  • Assume no prior knowledge
    By Kirsten Gibbs on November 18, 2020

    Build services that support your team to deliver. Assume no prior knowledge of how things work.

    Assume no prior knowledge
  • See what I mean?
    By Kirsten Gibbs on November 17, 2020

    Why familiarity is a good thing.

    See what I mean?
  • Familiarity
    By Kirsten Gibbs on November 16, 2020

    Build services that support your team to deliver. Make sure they work in a way that's familiar

    Familiarity
  • Handrails
    By Kirsten Gibbs on November 13, 2020

    What is a handrail really for?

    Handrails
  • Enable outcomes
    By Kirsten Gibbs on November 13, 2020

    Build services that support your team to deliver. Enable them to achieve the outcome they seek.

    Enable outcomes
  • Set Expectations
    By Kirsten Gibbs on November 11, 2020

    Build services that support your team to deliver. Set expectations. Make it easy for them to prepare.

    Set Expectations
  • Easy to find
    By Kirsten Gibbs on November 10, 2020

    Build services that support your team to deliver. Start by make them easy to find

    Easy to find
  • Good Service
    By Kirsten Gibbs on November 9, 2020

    Helping people do things. By themselves.

    Good Service
  • Foraging
    By Kirsten Gibbs on November 5, 2020

    The invisible web

    Foraging
  • Lockdown reads
    By Kirsten Gibbs on November 3, 2020

    Upending the big picture.

    Lockdown reads
  • Spell it out
    By Kirsten Gibbs on November 2, 2020

    Making the invisible, visible.

    Spell it out
  • To Do
    By Kirsten Gibbs on October 30, 2020

    What is a To Do list, really?

    To Do
  • Knowing and doing
    By Kirsten Gibbs on October 29, 2020

    The best kind of knowing leads to doing.

    Knowing and doing
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