Discipline makes Daring possible

Work-daily musings on people, process and responsible autonomy

  • Despotism
    By Kirsten Gibbs on September 29, 2020

    Reasons not to capture your Customer Experience Score. No. 1.

    Despotism
  • Exhausted
    By Kirsten Gibbs on September 28, 2020

    Online shopping is hard.

    Exhausted
  • Systems
    By Kirsten Gibbs on September 24, 2020

    Some thoughts (not mine) on systems

    Systems
  • It’s your attention
    By Kirsten Gibbs on September 24, 2020

    Please don't waste it.

    It’s your attention
  • Over to you
    By Kirsten Gibbs on September 22, 2020

    Blog post number 473.

    Over to you
  • Getting started
    By Kirsten Gibbs on September 21, 2020

    Everything big started small.

    Getting started
  • The givens
    By Kirsten Gibbs on September 18, 2020

    The rules behind the rules.

    The givens
  • Empathy, empathy
    By Kirsten Gibbs on September 17, 2020

    It's all about empathy.

    Empathy, empathy
  • Software error
    By Kirsten Gibbs on September 16, 2020

    Human solution.

    Software error
  • New driver
    By Kirsten Gibbs on September 15, 2020

    No score.

    New driver
  • Interference
    By Kirsten Gibbs on September 14, 2020

    It shouldn't be needed.

    Interference
  • Autumn Cleaning
    By Kirsten Gibbs on September 11, 2020

    Why not?

    Autumn Cleaning
  • Trivial Pursuits
    By Kirsten Gibbs on September 9, 2020

    If you had to imagine that your business was a different art form, what would it be?

    Trivial Pursuits
  • Instrumental
    By Kirsten Gibbs on September 8, 2020

    If a business is a tool for making things, what does your business make?

    Instrumental
  • Rules, interpretation, performance.
    By Kirsten Gibbs on September 7, 2020

    The score is the beginning, not the end.

    Rules, interpretation, performance.
  • Eulogy
    By Kirsten Gibbs on September 4, 2020

    For someone who gave mankind a good name.

    Eulogy
  • Avoiding Bureaucracy
    By Kirsten Gibbs on September 3, 2020

    And it's consequences.

    Avoiding Bureaucracy
  • Humanocracy
    By Kirsten Gibbs on September 2, 2020

    Really? Let's see.

    Humanocracy
  • There’s nothing new under the sun
    By Kirsten Gibbs on September 1, 2020

    Only we insist on forgetting

    There’s nothing new under the sun
  • Goodnight
    By Kirsten Gibbs on August 28, 2020

    Its been a funny week - so I'm glad Monday's a bank holiday.

    Goodnight