Work-daily musings on people, process and responsible autonomy
Reasons not to capture your Customer Experience Score. No. 1.
Online shopping is hard.
Some thoughts (not mine) on systems
Please don't waste it.
Blog post number 473.
Everything big started small.
The rules behind the rules.
It's all about empathy.
Human solution.
No score.
It shouldn't be needed.
Why not?
If you had to imagine that your business was a different art form, what would it be?
If a business is a tool for making things, what does your business make?
The score is the beginning, not the end.
For someone who gave mankind a good name.
And it's consequences.
Really? Let's see.
Only we insist on forgetting
Its been a funny week - so I'm glad Monday's a bank holiday.
Our website uses cookies to make your browsing experience better. By using our site you agree to our use of cookies.