• Detachment
    Detachment
    Why do I need process if I have good people? Detachment.
  • Profit
    Profit
    Our word ‘Profit’ comes from a Latin verb proficere. It’s meanings include: to advance, make progress, to benefit,...
  • Professionals
    Professionals
  • Manège
    Manège
  • “People will always need [insert ancient profession here]”
    “People will always need [insert ancient profession here]”
  • Rules
    Rules
  • Utopia revisited
    Utopia revisited
  • Productivity
    Productivity
    Books updated per labour hour. VAT Returns filed per labour hour. Annual Accounts filed per labour hour. ...
  • Overhead
    Overhead
  • Spoiled
    Spoiled
    Even the best-designed customer experience can let you down, if you get a detail wrong.
  • Wasted effort
    Wasted effort
  • Exclusivity
    Exclusivity
  • Metamorphosis
    Metamorphosis
    Finally, it seems, technology can enable accountants to transform themsleves into what they and most of their clients want them to be -
  • Constraints
    Constraints
  • Reconstruction
    Reconstruction
  • Leverage
    Leverage
  • Oh no! What have I done?
    Oh no! What have I done?
    ..I thought, as the Head of Research completed his 20 minute rant on why he hated the IT department; how he thought we were all a waste of space and how he would only use us because he had no choice.
  • Leeway
    Leeway
  • Go Blunt
    Go Blunt
  • Learned carelessness
    Learned carelessness
    We've all been there - somewhere 'the satnav took us'.
  • Passive Income
    Passive Income
  • Virtual Reality
    Virtual Reality
  • Processes, procedures, workflows
    Processes, procedures, workflows
    To live the story, everyone needs to understand the story.
  • Taking your own medicine
    Taking your own medicine
  • Dismantling the E-myth
    Dismantling the E-myth
  • Reification
    Reification
    Other models are available.
  • Accumulations
    Accumulations
    The driving force of capitalism is, unsurprisingly, the accumulation of capital. But what else do we pile up through our businesses?
  • Inheritance
    Inheritance
  • Beyond Automation
    Beyond Automation
  • Autopoiesis
    Autopoiesis
    I'm still recognisably the person I was 20 years ago. How self-organising systems evolve.
  • Two books
    Two books
    Two books for thinking different
  • Compliance
    Compliance
  • Perspective
    Perspective
  • Browsers welcome
    Browsers welcome
    Desperation is not a good look.
  • Freedom/Order
    Freedom/Order
    We seek order and predictability.   We fear that loosening control will lead to too much fluctuation and eventually chaos, but if you're in it for the long term, the opposite is true.
  • Exit
    Exit
  • Decisions
    Decisions
    Some decisions are best left unsaid.
  • Questions
    Questions
    People are asking big questions about accountancy.  Good.
  • Best Practice
    Best Practice
  • Second Nature
    Second Nature
  • Comfort
    Comfort
    "Most of us like things to stay the same, we seek order and predictability."Except that's not really true is it?   Otherwise we'd still be wearing crinolines.
  • Outside In
    Outside In
  • Sawubona
    Sawubona
    You can't be seen until you learn to see.
  • Delegation
    Delegation
  • Protection
    Protection
    As every Chelsea gardener knows, the best way to protect your garden from wind is not a solid wall or fence, but a permeable barrier...
  • Rest
    Rest
  • Black and White
    Black and White
    Beware the lure of simplicity.
  • Measuring what matters
    Measuring what matters
  • Significance
    Significance
    Change is a numbers game.
  • Be more Pirate
    Be more Pirate
    Being necessary makes you boring.
  • Research
    Research
    What questions would you ask of Accounting?
  • Promise of Value Part 2 - The Kent Business Podcast - July 2nd 2018
    Promise of Value Part 2 - The Kent Business Podcast - July 2nd 2018
  • Reporting
    Reporting
  • Autonomy Rules
    Autonomy Rules
  • Distance
    Distance
  • Structure
    Structure
  • Process
    Process
    People are ambivalent about 'process'.
  • Happy Birthday
    Happy Birthday
    James Lovelock is 100 years old today.
  • Resources
    Resources
    The dashboard isn't the system.
  • Bananarama
    Bananarama
    "It's not what you do, it's the way that you do it.  That's what gets results." I disagree.
  • Off the peg or bespoke?
    Off the peg or bespoke?
  • Play
    Play
    What's the point if we can't have fun?
  • Connection
    Connection
    'Stuff' is a poor substitute for what people really want - autonomy, mastery, agency, purpose and above all connection.
  • People will always want [insert naughty but nice product here]
    People will always want [insert naughty but nice product here]
    Slave-free chocolate? Sweet!
  • Two views on franchising
    Two views on franchising
  • Rocks in the road
    Rocks in the road
    If I was an accountant, now that the first part of MTD is out of the way, I’d be asking myself:
  • User-centric
    User-centric
  • Trust
    Trust
    Making and keeping promises is an act of defiance.
  • Art and Craft
    Art and Craft
  • Work/Life Balance
    Work/Life Balance
  • Persuasion
    Persuasion
    All marketing is designed to invoke action. 
  • Of course I had to try it
    Of course I had to try it
    Tony Chocolonely's 100% Slave-free chocolate is good. Phew!
  • Network effects
    Network effects
  • Memory
    Memory
    Why do I need process if I have good people?  Memory.
  • Potting
    Potting
  • Lifestyle
    Lifestyle
    In defense of 'lifestyle' businesses.
  • It might not work
    It might not work
    You only know by finding out.
  • Resources (again)
    Resources (again)
    Resources - how do they get here? That's the question.
  • The Joy of Tax
    The Joy of Tax
    The Joy of Different Perspectives.
  • Us and Them
    Us and Them
  • Flows
    Flows
    If you want to minimise leaks and maximise the resources you collect, design your pipes to achieve that.
  • What makes a good Process? Simplicity.
    What makes a good Process? Simplicity.
    As simple as possible, but no simpler.
  • What do small business owners want?
    What do small business owners want?
  • What makes a good Process? Clarity of purpose.
    What makes a good Process? Clarity of purpose.
    Dedicated to achieving a single outcome.
  • Metrics
    Metrics
    If a business is a system for making and keeping promises, how do you measure its performance?
  • Not doing it yourself
    Not doing it yourself
  • Pipes
    Pipes
    It pays to keep things flexible.
  • What makes a good Process? Responsibility and Resources
    What makes a good Process? Responsibility and Resources
    Get the responsibility and resources in place so people can just get on with it.
  • Augmented Humanity
    Augmented Humanity
  • Systems and processes
    Systems and processes
  • Emotion
    Emotion
    Why do I need process if I have good people? Emotion.
  • Machine-readable humans - is that a good thing?
    Machine-readable humans - is that a good thing?
  • Responsibility
    Responsibility
    Why do I need process if I have good people? Responsibility
  • Productivity
    Productivity
  • Evolution
    Evolution
    Why do I need good people if I have process? - Evolution.
  • What makes a good Process?  A Map and a Compass
    What makes a good Process? A Map and a Compass
    You need both to be sure of getting to the right place.