Detachment
Why do I need process if I have good people? Detachment.
We
“Never doubt that a small group of thoughtful, committed, citizens can change the world. Indeed, it is the only thing that ever has.” ― Margaret Mead
Juggling
Making life difficult on purpose.
Profit
Our word ‘Profit’ comes from a Latin verb proficere. It’s meanings include: to advance, make progress, to benefit,...
Professionals
Manège
Stakeholders
Who gets your attention?
“People will always need [insert ancient profession here]”
Rules
Shopping
We never buy 'just stuff'.
What makes the best process? Everyone.
The best process is one that everyone will use and improve of their own accord.
Good Design makes a product understandable
Preventing tiny but all too frequent source of wasted energy and frustration.
Utopia revisited
Productivity
Books updated per labour hour. VAT Returns filed per labour hour. Annual Accounts filed per labour hour. ...
Gassaku
All work is joint work.
Day of the Girl
Overhead
10 years old
What happened when you were 10?
Spoiled
Even the best-designed customer experience can let you down, if you get a detail wrong.
Wasted effort
Security vs Sovereignty
What price courgette security? Give me courgette sovereignty every time.
Exclusivity
Buying Customers
Does anyone think about customers in an acquisition?
Metamorphosis
Finally, it seems, technology can enable accountants to transform themsleves into what they and most of their clients want them to be -
One year later.
What are you teaching your daughters?
Missing You
How to break the habit of a lifetime.
Constraints
Reconstruction
It doesn’t have to be like this.
In fact, it already isn't.
Good design is long-lasting
Fashion is designed to be short-lived.
Mental Models
Leverage
Oh no! What have I done?
..I thought, as the Head of Research completed his 20 minute rant on why he hated the IT department; how he thought we were all a waste of space and how he would only use us because he had no choice.
Affiliation
Everything is political.
Tailor-made
Bespoke is sometimes seen as a risky option, especially for software.   But it depends where the 'bespokeness' is.  
Leeway
Parasparopagraho Jīvānām
Partial expression of the truth.
All models are wrong
Some are useful.
Go Blunt
Learned carelessness
We've all been there - somewhere 'the satnav took us'.
Passive Income
Effort
How to get results.
Embracing variation
Variation and antifragility
Virtual Reality
Good feedback
How to give good feedback.
Relics
Nobody expects to become one
Processes, procedures, workflows
To live the story, everyone needs to understand the story.
Taking your own medicine
Good design makes a product useful.
You want to use it.
Dismantling the E-myth
Reification
Other models are available.
Accumulations
The driving force of capitalism is, unsurprisingly, the accumulation of capital. But what else do we pile up through our businesses?
Groupthink
The consequences can be embarrassing.
Inheritance
Good design is honest
Always the best policy.
Beyond Automation
Performance – costs and revenues
Profit = Revenue - Cost. But how do you accurately measure cost?
Autopoiesis
I'm still recognisably the person I was 20 years ago. How self-organising systems evolve.
Two books
Two books for thinking different
Compliance
Perspective
Browsers welcome
Desperation is not a good look.
Infrastructure
Expensive, but well worth the investment.
Freedom/Order
We seek order and predictability.   We fear that loosening control will lead to too much fluctuation and eventually chaos, but if you're in it for the long term, the opposite is true.
Calculating Capacity
From one simple measure - so much information.
Exit
Decisions
Some decisions are best left unsaid.
Taking chances
Take care of the downside, and the upside will take care of itself.
Increasing revenues
Profit = Revenue - Cost. How to increase revenues.
More than meets the eye.
It's always worth looking beyond appearances.
Questions
People are asking big questions about accountancy.  Good.
Fluff
Fluff - it's stronger than it looks.
Best Practice
Second Nature
Comfort
"Most of us like things to stay the same, we seek order and predictability."Except that's not really true is it?   Otherwise we'd still be wearing crinolines.
Outside In
Sawubona
You can't be seen until you learn to see.
Delegation
Growing up
The housekeeping fairy is on strike.
Neighbours
Love will save us.
Protection
As every Chelsea gardener knows, the best way to protect your garden from wind is not a solid wall or fence, but a permeable barrier...
Lenses
Partial observations of the truth.
Rest
Black and White
Beware the lure of simplicity.
Do no harm
Thinking through impact.
Measuring what matters
Significance
Change is a numbers game.
Be more Pirate
Being necessary makes you boring.
Research
What questions would you ask of Accounting?
Promise of Value Part 2 – The Kent Business Podcast – July 2nd 2018
Reporting
Counting
Tax is far too important to simply avoid.
Good design is as little design as possible
Its not about you.
Better tools
Better tools make better things.
Autonomy Rules
Distance
Structure
Process
People are ambivalent about 'process'.
Happy Birthday
James Lovelock is 100 years old today.
Design is for people
So understanding people is the key.
Tinkering
Sometimes, tinkering isn't enough
Resources
The dashboard isn't the system.
Bananarama
"It's not what you do, it's the way that you do it.  That's what gets results." I disagree.
Off the peg or bespoke?
Play
What's the point if we can't have fun?
Connection
'Stuff' is a poor substitute for what people really want - autonomy, mastery, agency, purpose and above all connection.
Unsung Innovators
Unicorns are not the only winners.
Possibilities
Lets keep our options open.
People will always want [insert naughty but nice product here]
Slave-free chocolate? Sweet!
Two views on franchising
Rocks in the road
If I was an accountant, now that the first part of MTD is out of the way, I’d be asking myself:
Hoarding
Money needs to move to be really useful.
The beauty parade
Whose standard?
User-centric
Trust
Making and keeping promises is an act of defiance.
Art and Craft
A short cut
Not all those who wander are lost.
Work/Life Balance
Persuasion
All marketing is designed to invoke action. 
Of course I had to try it
Tony Chocolonely's 100% Slave-free chocolate is good. Phew!
Purchasing power
Consumer power may be all we have left.
Network effects
Memory
Why do I need process if I have good people?  Memory.
Asking for help
Independence is overrated.
Potting
Lifestyle
In defense of 'lifestyle' businesses.
It might not work
You only know by finding out.
“keep the human in view”
Give people what they need, not what you want.
Resources (again)
Resources - how do they get here? That's the question.
Less, but better
Possibilities for progression
Commuting
Why commute?
The Joy of Tax
The Joy of Different Perspectives.
Us and Them
Good design is innovative
Design Principle number 1.
Flows
If you want to minimise leaks and maximise the resources you collect, design your pipes to achieve that.
Freedom?
Where does it come from?
What makes a good Process? Simplicity.
As simple as possible, but no simpler.
What do small business owners want?
Not just for customers
Killing two birds with one stone.
What makes a good Process? Clarity of purpose.
Dedicated to achieving a single outcome.
Autonomy
Pass it on.
Metrics
If a business is a system for making and keeping promises, how do you measure its performance?
Not doing it yourself
Pipes
It pays to keep things flexible.
What makes a good Process? Responsibility and Resources
Get the responsibility and resources in place so people can just get on with it.
Resonance
Turn everyone around you into a 'sympathetic string'.
Augmented Humanity
Systems and processes
Emotion
Why do I need process if I have good people? Emotion.
Good design is unobtrusive
Design Principle number 5.
Machine-readable
Consistency
Rhyme and repetition.
Responsibility
Why do I need process if I have good people? Responsibility
Productivity
Evolution
Why do I need good people if I have process? - Evolution.
What makes a good Process? Let the person be the judge
A process is a prompt, not a prescription.
Unscripted
Consistent doesn't have to mean mechanical.
Who’s driving?
It's not about me, or you, it's about the people we serve.
Brave New Worlds
Automating drudgery.
Ups and Downs
Algedonics - keeping track of the highs and lows.
What makes a good Process? A Map and a Compass
You need both to be sure of getting to the right place.
Laughter
More of it please.