Detachment
Why do I need process if I have good people? Detachment.
Profit
Our word ‘Profit’ comes from a Latin verb proficere. It’s meanings include: to advance, make progress, to benefit,...
Professionals
Manège
“People will always need [insert ancient profession here]”
Rules
Utopia revisited
Productivity
Books updated per labour hour. VAT Returns filed per labour hour. Annual Accounts filed per labour hour. ...
Overhead
Spoiled
Even the best-designed customer experience can let you down, if you get a detail wrong.
Wasted effort
Exclusivity
Metamorphosis
Finally, it seems, technology can enable accountants to transform themsleves into what they and most of their clients want them to be -
Constraints
Reconstruction
Leverage
Oh no! What have I done?
..I thought, as the Head of Research completed his 20 minute rant on why he hated the IT department; how he thought we were all a waste of space and how he would only use us because he had no choice.
Leeway
Go Blunt
Learned carelessness
We've all been there - somewhere 'the satnav took us'.
Passive Income
Virtual Reality
Processes, procedures, workflows
To live the story, everyone needs to understand the story.
Taking your own medicine
Dismantling the E-myth
Reification
Other models are available.
Accumulations
The driving force of capitalism is, unsurprisingly, the accumulation of capital. But what else do we pile up through our businesses?
Inheritance
Beyond Automation
Autopoiesis
I'm still recognisably the person I was 20 years ago. How self-organising systems evolve.
Two books
Two books for thinking different
Compliance
Perspective
Browsers welcome
Desperation is not a good look.
Freedom/Order
We seek order and predictability.   We fear that loosening control will lead to too much fluctuation and eventually chaos, but if you're in it for the long term, the opposite is true.
Exit
Decisions
Some decisions are best left unsaid.
Questions
People are asking big questions about accountancy.  Good.
Best Practice
Second Nature
Comfort
"Most of us like things to stay the same, we seek order and predictability."Except that's not really true is it?   Otherwise we'd still be wearing crinolines.
Outside In
Sawubona
You can't be seen until you learn to see.
Delegation
Protection
As every Chelsea gardener knows, the best way to protect your garden from wind is not a solid wall or fence, but a permeable barrier...
Rest
Black and White
Beware the lure of simplicity.
Measuring what matters
Significance
Change is a numbers game.
Be more Pirate
Being necessary makes you boring.
Research
What questions would you ask of Accounting?
Promise of Value Part 2 – The Kent Business Podcast – July 2nd 2018
Reporting
Autonomy Rules
Distance
Structure
Process
People are ambivalent about 'process'.
Happy Birthday
James Lovelock is 100 years old today.
Resources
The dashboard isn't the system.
Bananarama
"It's not what you do, it's the way that you do it.  That's what gets results." I disagree.
Off the peg or bespoke?
Play
What's the point if we can't have fun?
Connection
'Stuff' is a poor substitute for what people really want - autonomy, mastery, agency, purpose and above all connection.
People will always want [insert naughty but nice product here]
Slave-free chocolate? Sweet!
Two views on franchising
Rocks in the road
If I was an accountant, now that the first part of MTD is out of the way, I’d be asking myself:
User-centric
Trust
Making and keeping promises is an act of defiance.
Art and Craft
Work/Life Balance
Persuasion
All marketing is designed to invoke action. 
Of course I had to try it
Tony Chocolonely's 100% Slave-free chocolate is good. Phew!
Network effects
Memory
Why do I need process if I have good people?  Memory.
Potting
Lifestyle
In defense of 'lifestyle' businesses.
It might not work
You only know by finding out.
Resources (again)
Resources - how do they get here? That's the question.
The Joy of Tax
The Joy of Different Perspectives.
Us and Them
Flows
If you want to minimise leaks and maximise the resources you collect, design your pipes to achieve that.
What makes a good Process? Simplicity.
As simple as possible, but no simpler.
What do small business owners want?
What makes a good Process? Clarity of purpose.
Dedicated to achieving a single outcome.
Metrics
If a business is a system for making and keeping promises, how do you measure its performance?
Not doing it yourself
Pipes
It pays to keep things flexible.
What makes a good Process? Responsibility and Resources
Get the responsibility and resources in place so people can just get on with it.
Augmented Humanity
Systems and processes
Emotion
Why do I need process if I have good people? Emotion.
Machine-readable
Responsibility
Why do I need process if I have good people? Responsibility
Productivity
Evolution
Why do I need good people if I have process? - Evolution.
What makes a good Process? A Map and a Compass
You need both to be sure of getting to the right place.