• The future of small business accountancy is customer-focused.
  • Discipline makes Daring possible
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  • Building the Autonomous Enterprise
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  • Free yourself, free your business, free a modern slave.
  • Tip 1: Qualify out non-prospects early
  • Tip 2: Collect client mini stories and get everyone telling them
  • Tip 3: Collect Frequently Asked Questions
  • Tip 4: Create a ‘Client Set Up’ checklist
  • Tip 5: Support proper conversations with an Aide-Memoire
  • Tip 6: Create an excellent ‘Handle Complaints’ process
  • Tip 7: Keep doing it
  • Discipline makes Daring possible.
  • The People and Process Vodcast
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  • Not an Accountant? We can still help you build an Autonomous Enterprise
  • The People and Process vodcast Episode 2: What makes a good process?
  • The People and Process vodcast Episode 3: Appropriate and inappropriate People.
  • Reach your customer’s heart faster than a speeding bullet
  • Meet Kirsten
  • Greetings from the Maldives
  • The People and Process vodcast Episode 1: Why do I need process if I have good people?
  • Every business is a system
  • Are you caught in the micromanagement trap?
  • How does your business script go?
  • What you do is brilliant!
  • How we helped BlueRocket Accounting grow 40% in one year
  • How does your business grow?