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The People and Process Podcast
The Pioneer Accountants Podcast
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Do it Yourself
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DON'T JUST GROW, SCALE
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Tip 1: Qualify out non-prospects early
Tip 2: Collect client mini stories and get everyone telling them
Tip 3: Collect Frequently Asked Questions
Tip 4: Create a ‘Client Set Up’ checklist
Tip 5: Support proper conversations with an Aide-Memoire
Tip 6: Create an excellent ‘Handle Complaints’ process
Tip 7: Keep doing it
Find your Individual Working Style – Questionnaire
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Julie Angell
Dave Foulkes [BFB]
Miguel Calabrese [Blue Rocket Accounting]
Jon Wood – Pioneers
Samuel Falana – The Pioneers Testimonial
Jon Binks – Compose your Customer Experience Score
Simon Ryan Reviews Change the Game: Share the Work
JEC Book Review
Dave Stitt Book Review
Tom Ahmad Reviews Change the Game: Share the Work
Nigel Whittaker Book Review
Anish Hindocha Book Review
Lisa Settle – Gibbs and Partners Blog Testimonial
Videos
Are you caught in the micromanagement trap?
How does your business script go?
What you do is brilliant!
How we helped BlueRocket Accounting grow 40% in one year
How does your business grow?
Reach your customer’s heart faster than a speeding bullet
Meet Kirsten
Every business is a system
Greetings from the Maldives
The People and Process vodcast Episode 1: Why do I need process if I have good people?
The People and Process vodcast Episode 2: What makes a good process?
The People and Process vodcast Episode 3: Appropriate and inappropriate People.
The People and Process Vodcast Episode 4: Potholes, Foundations and Cathedrals
The People and Process Vodcast Episode 5: Marshmallows, drills and becoming
The People and Process Vodcast episode 6: Sourdough, Orchestras and Windfarms
The People and Process vodcast Episode 7: Borg, Bear traps and The Secret Diary of Adrian Mole.
The People and Process vodcast Episode 8: Pygmies, Anthropology and Cognitive Dissonance.
The People and Process vodcast Episode 9: Maslow, Self-Actualisation and the Gig Economy
The People and Process vodcast Episode 10: Measuring your Promise of Value