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    The Disappearing Boss
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    Discipline makes Daring possible
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    Coverage Checker
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    Privacy Policy
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    Join Us
  • The Autonomous Enterprise
    The Autonomous Enterprise
  • How to build an Autonomous Enterprise
    How to build an Autonomous Enterprise
  • Free yourself, free your business, free a modern slave.
    Free yourself, free your business, free a modern slave.
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    Get in Touch
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    Thinking
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    Sign up to get my work-daily blog or weekly roundup straight to your inbox.
  • The People and Process Podcast
    The People and Process Podcast
  • The Pioneer Accountants Podcast
    The Pioneer Accountants Podcast
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    Books
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    Do it Yourself
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    Articles
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  • DON'T JUST GROW, SCALE
    DON'T JUST GROW, SCALE
Resources
  • Tip 1: Qualify out non-prospects early
    Tip 1: Qualify out non-prospects early
  • Tip 2: Collect client mini stories and get everyone telling them
    Tip 2: Collect client mini stories and get everyone telling them
  • Tip 3: Collect Frequently Asked Questions
    Tip 3: Collect Frequently Asked Questions
  • Tip 4: Create a ‘Client Set Up’ checklist
    Tip 4: Create a ‘Client Set Up’ checklist
  • Tip 5: Support proper conversations with an Aide-Memoire
    Tip 5: Support proper conversations with an Aide-Memoire
  • Tip 6: Create an excellent ‘Handle Complaints’ process
    Tip 6: Create an excellent ‘Handle Complaints’ process
  • Tip 7: Keep doing it
    Tip 7: Keep doing it
  • Find your Individual Working Style – Questionnaire
    Find your Individual Working Style – Questionnaire
Services
  • The Disappearing Boss
    The Disappearing Boss
Testimonials
  • Julie Angell
    Julie Angell
  • Dave Foulkes [BFB]
    Dave Foulkes [BFB]
  • Miguel Calabrese [Blue Rocket Accounting]
    Miguel Calabrese [Blue Rocket Accounting]
  • Jon Wood – Pioneers
    Jon Wood – Pioneers
  • Samuel Falana – The Pioneers Testimonial
    Samuel Falana – The Pioneers Testimonial
  • Jon Binks – Compose your Customer Experience Score
    Jon Binks – Compose your Customer Experience Score
  • Simon Ryan Reviews Change the Game: Share the Work
    Simon Ryan Reviews Change the Game: Share the Work
  • JEC Book Review
    JEC Book Review
  • Dave Stitt Book Review
    Dave Stitt Book Review
  • Tom Ahmad Reviews Change the Game: Share the Work
    Tom Ahmad Reviews Change the Game: Share the Work
  • Nigel Whittaker Book Review
    Nigel Whittaker Book Review
  • Anish Hindocha Book Review
    Anish Hindocha Book Review
  • Lisa Settle – Gibbs and Partners Blog Testimonial
    Lisa Settle – Gibbs and Partners Blog Testimonial
Videos
  • Are you caught in the micromanagement trap?
    Are you caught in the micromanagement trap?
  • How does your business script go?
    How does your business script go?
  • What you do is brilliant!
    What you do is brilliant!
  • How we helped BlueRocket Accounting grow 40% in one year
    How we helped BlueRocket Accounting grow 40% in one year
  • How does your business grow?
    How does your business grow?
  • Reach your customer’s heart faster than a speeding bullet
    Reach your customer’s heart faster than a speeding bullet
  • Meet Kirsten
    Meet Kirsten
  • Every business is a system
    Every business is a system
  • Greetings from the Maldives
    Greetings from the Maldives
  • The People and Process vodcast Episode 1: Why do I need process if I have good people?
    The People and Process vodcast Episode 1: Why do I need process if I have good people?
  • The People and Process vodcast Episode 2: What makes a good process?
    The People and Process vodcast Episode 2: What makes a good process?
  • The People and Process vodcast Episode 3: Appropriate and inappropriate People.
    The People and Process vodcast Episode 3: Appropriate and inappropriate People.
  • The People and Process Vodcast Episode 4: Potholes, Foundations and Cathedrals
    The People and Process Vodcast Episode 4: Potholes, Foundations and Cathedrals
  • The People and Process Vodcast Episode 5: Marshmallows, drills and becoming
    The People and Process Vodcast Episode 5: Marshmallows, drills and becoming
  • The People and Process Vodcast episode 6: Sourdough, Orchestras and Windfarms
    The People and Process Vodcast episode 6: Sourdough, Orchestras and Windfarms
  • The People and Process vodcast Episode 7: Borg, Bear traps and The Secret Diary of Adrian Mole.
    The People and Process vodcast Episode 7: Borg, Bear traps and The Secret Diary of Adrian Mole.
  • The People and Process vodcast Episode 8: Pygmies, Anthropology and Cognitive Dissonance.
    The People and Process vodcast Episode 8: Pygmies, Anthropology and Cognitive Dissonance.
  • The People and Process vodcast Episode 9: Maslow, Self-Actualisation and the Gig Economy
    The People and Process vodcast Episode 9: Maslow, Self-Actualisation and the Gig Economy
  • The People and Process vodcast Episode 10: Measuring your Promise of Value
    The People and Process vodcast Episode 10: Measuring your Promise of Value