Posted by Kirsten Gibbs Last updated 15th August 2022 reading time
There's a talent war going on.
Companies are spending a fortune searching for that perfect new recruit - you know, the one with 10 years experience of a 3-year old industry; who can bring fresh eyes to your business plus an intimate knowledge of how you do things; who will 'go the extra mile' for a bit less pay than the last person in that role, and none of the perks.
What if instead of looking for unicorns, you gave everyone in your business the responsibility and autonomy they crave, a Customer Experience Score to follow and a share of the profits they make?
You'd probably find there's more than enough talent in your business already.