Posted by Kirsten Gibbs Last updated 8th March 2023 reading time
Repeat your Baby Step and Next Step until your entire Customer Experience Score has been written down and can be played as well as or better than you by everyone and anyone in your team.
This will take time, but the payoff is huge.
Your team will be happier and more engaged with the business.  Supported by a clear framework for the least that should happen, they can dare to delight more. It will feel more like their business.
Your clients will notice the difference.
You'll be able to disappear when you need to and grow the business further.
