Customer Service

  • Flipping
    Flipping
    By Kirsten Gibbs on July 17, 2020
    What if you flipped the order you do things in? Who would benefit?
  • My kind of self-checkout
    My kind of self-checkout
    By Kirsten Gibbs on July 16, 2020
    Where you can see the supply chain.
  • The Law of Attraction
    The Law of Attraction
    By Kirsten Gibbs on February 21, 2020
    It's not magic.
  • Triage
    Triage
    By Kirsten Gibbs on February 5, 2020
    Prioritising on the fly.
  • Self-service
    Self-service
    By Kirsten Gibbs on January 27, 2020
    I want to do it myself - until I don't.
  • Showing up
    Showing up
    By Kirsten Gibbs on November 5, 2019
    Alongside, not in front.
  • Desire
    Desire
    By Kirsten Gibbs on November 4, 2019
    What sends people out to buy?
  • Packaging
    Packaging
    By Kirsten Gibbs on October 30, 2019
    Selling by the hour makes no sense.
  • Focus
    Focus
    By Kirsten Gibbs on October 25, 2019
    Narrowing it down.
  • Missing You
    Missing You
    By Kirsten Gibbs on October 15, 2019
    How to break the habit of a lifetime.
  • Consistency
    Consistency
    By Kirsten Gibbs on October 3, 2019
    Rhyme and repetition.
  • Buying Customers
    Buying Customers
    By Kirsten Gibbs on September 4, 2019
    Does anyone think about customers in an acquisition?
  • It might not work
    It might not work
    By Kirsten Gibbs on July 11, 2019
    You only know by finding out.
  • Trust
    Trust
    By Kirsten Gibbs on July 9, 2019
    Making and keeping promises is an act of defiance.
  • Emotion
    Emotion
    By Kirsten Gibbs on June 18, 2019
    Why do I need process if I have good people? Emotion.
  • Spoiled
    Spoiled
    By Kirsten Gibbs on June 11, 2019
    Even the best-designed customer experience can let you down, if you get a detail wrong.
  • What do small business owners want?
    What do small business owners want?
    By Kirsten Gibbs on May 8, 2019
  • Measuring what matters
    Measuring what matters
    By Kirsten Gibbs on April 23, 2019
  • Erosion and deposition
    Erosion and deposition
    By Kirsten Gibbs on February 4, 2019
  • Off the peg or bespoke?
    Off the peg or bespoke?
    By Kirsten Gibbs on February 1, 2019